Goettl Air Conditioning Las Vegas Blog : Archive for the ‘Community Involvement’ Category

Ken Goodrich, CEO of Goettl Air Conditioning

Monday, December 11th, 2017

Originally published: 12.01.17 by HVACR Business Staff

Ken Goodrich, CEO of Goettl Air Conditioning

We sat down with Ken Goodrich, owner and CEO of Goettl Air Conditioning. Recently, Goettl made a $10 million investment on a mixed-use building that will become its headquarters and state-of-the-art technician training center. Goodrich discussed growing up in the industry, the art of acquiring companies and the need to give back to the community.

1. How did you get started in this industry?

I was recruited by my father, at the age of 10, to hold the flashlight for him while he worked on air conditioners. By the time I was old enough to drive, I was proficient as an air conditioning technician and ran service calls.

2. Is this what you always wanted to do?

No. I grew up in Las Vegas and it can be miserably hot on those roofs. I decided that wasn’t the way I wanted to make a living, so I went to college and got a degree in finance. When I interviewed for finance jobs, I’d get offers that were half of what I was making in HVACR. I couldn’t wrap my head around making half the pay, so I just decided to start my own business and go with what I knew.

3. So, you actually started your own company?

About the time I decided to return to HVAC, my dad fell ill and passed away. I purchased the business from my mother, it was called Racee Air Conditioning. I went to work on building an enterprise rather than a family business.

4. How did that business evolve?

Over the next 10 years, I had my struggles learning how to run a business and understanding how to implement business systems and processes, as well as creating management teams and leading people. Eventually, I built a fairly successful company, which attracted an HVACR industry consolidator in 1997.

5. What did you do next?

I sold the company and worked for them for a couple of years. Being a part of a larger company exposed me to operating processes, acquisition strategies and new perspectives on how bigger business is done. I was intrigued to see if I could take that knowledge and apply it to another company.

6. So, you started another company?

In 2001, armed with my new-found perspective, I started putting some businesses together in Las Vegas and Phoenix, and we grew sizeable in those markets. We had five locations and ended up selling them to the same buyer as last time, in early 2008. I became the division vice-president, then the president of the Western Division for several years, when the opportunity presented itself to purchase Goettl Air Conditioning. It was something I could not pass up, as Goettl has been a part of my career since I started.

7. What intrigued you about acquiring Goettl?

Goettl was the brand of the first air conditioner I shined the flashlight on for my dad when I was 10-years-old. Goettls were designed to operate in the high ambient temperatures of the Sonoran and Mohave Deserts. So, when I was growing up and learning the business, my dad installed Goettls.

8. How many businesses have you acquired?

In my career I’ve acquired 60 or more businesses. In my latest venture, I have acquired four, one in California, and three in Las Vegas. We currently have branches in Las Vegas, Phoenix, Tucson and Corona, Calif.

9. Are there more plans to grow?

Yes. We’re aiming to significantly increase our footprint throughout California. Our next move is toward Sacramento, and then going further into Los Angeles. We’re in what they call the Inland Empire, Riverside County area, which is hot weather. But, we want to expand that office to service further towards the coast and the L.A. county border.

10. How do you ensure you’re not too big?

I’m the guy who says, “Okay. We can go now” or “We need to slow down a little bit”, and it’s all based on performance metrics. We count 22 things every single day. We talk about the cause and the effect of why those numbers are right or wrong, and what to do about it. If we’re not routinely hitting those metrics, we slow down and regain our focus.

11. What’s the key to acquiring a company?

The number one thing you have to start with is leadership — leadership inside the branch or the business. Usually, when I find struggling companies, it’s because they’re struggling with management.

12. How do you fix that?

We establish a culture of achievement, customer service, accountability and teamwork. We create that culture, and then we accelerate the performance of the business. If I had to break it down to one thing, its leadership.

13. Once you install leadership, what’s next?

You have to find the talent. This is one of the key reasons for the new Goettl University, because we’re not only going to train our technicians and installers, we’re going to train our next management teams. Leadership skills and management skills will be part of our curriculum.

14. How are you setting up that curriculum?

We’ve recruited two industry trainers and they’re currently preparing the curriculum for all the key, basic understandings of the trade, and repairing and installing air conditioning systems. We’ve also taken that to the next level whereby we’re really close to being done McDonaldizing our business.

15. Can you explain that?

We have every repair, every type of installation documented — pictures and a training curriculum on each and every one of them, so that we can bring a guy in who has some experience, and then we’re going teach him to build a Big Mac our way, so to speak.

16. Can you tell us about your sponsorship at the College of Southern Nevada?

When the economy was down in 2008, they were looking at programs to cut out, and the HVACR school was one on the chopping block. I really respect the head of the program, Dennis Soukop. He’s put out some great people and done so much for the industry, I couldn’t let the program fail. I created a $250,000 endowment to basically show the college and the governor that the program had meaning and supporters.

17. What else has Goettl done to help the school?

We’ve also done an endowment for $100,000 to help veterans who graduate from the program. It gives them their first set of tools of the trade. There are two other scholarships: one is the Son of a Gun Scholarship which you’re eligible to receive if you’re the son of a contractor and want to learn the trade.

18. Why is it so important to give back like that?

It’s incumbent upon all business owners to give back to the communities in which they earn their livings. It’s also an effective way to rally your team around things other than the business to create a good work environment. If we rally the team around giving back to the community, helping the veterans or helping the homeless, it builds a stronger team.

19. How important is a company culture?

It’s everything. Culture is one of the key elements to a good turnaround. It’s the leadership and the culture.

20. How do you ensure you’re getting the quality you expect from your team?

I clearly define who we are and communicate that to the team. I define our vision and our mission, and we establish best practices to achieve these things. We also develop a culture of accountability to ensure we deliver an outstanding customer experience each time we are in a home and we motivate our team to achieve our goals.

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Ken Goodrich, CEO of Goettl Air Conditioning

Friday, December 8th, 2017

Originally published: 12.01.17 by HVACR Business Staff

Ken Goodrich, CEO of Goettl Air Conditioning

We sat down with Ken Goodrich, owner and CEO of Goettl Air Conditioning. Recently, Goettl made a $10 million investment on a mixed-use building that will become its headquarters and state-of-the-art technician training center. Goodrich discussed growing up in the industry, the art of acquiring companies and the need to give back to the community.

 

1. How did you get started in this industry?

I was recruited by my father, at the age of 10, to hold the flashlight for him while he worked on air conditioners. By the time I was old enough to drive, I was proficient as an air conditioning technician and ran service calls.

2. Is this what you always wanted to do?

No. I grew up in Las Vegas and it can be miserably hot on those roofs. I decided that wasn’t the way I wanted to make a living, so I went to college and got a degree in finance. When I interviewed for finance jobs, I’d get offers that were half of what I was making in HVACR. I couldn’t wrap my head around making half the pay, so I just decided to start my own business and go with what I knew.

3. So, you actually started your own company?

About the time I decided to return to HVAC, my dad fell ill and passed away. I purchased the business from my mother, it was called Racee Air Conditioning. I went to work on building an enterprise rather than a family business.

4. How did that business evolve?

Over the next 10 years, I had my struggles learning how to run a business and understanding how to implement business systems and processes, as well as creating management teams and leading people. Eventually, I built a fairly successful company, which attracted an HVACR industry consolidator in 1997.

5. What did you do next?

I sold the company and worked for them for a couple of years. Being a part of a larger company exposed me to operating processes, acquisition strategies and new perspectives on how bigger business is done. I was intrigued to see if I could take that knowledge and apply it to another company.

6. So, you started another company?

In 2001, armed with my new-found perspective, I started putting some businesses together in Las Vegas and Phoenix, and we grew sizeable in those markets. We had five locations and ended up selling them to the same buyer as last time, in early 2008. I became the division vice-president, then the president of the Western Division for several years, when the opportunity presented itself to purchase Goettl Air Conditioning. It was something I could not pass up, as Goettl has been a part of my career since I started.

7. What intrigued you about acquiring Goettl?

Goettl was the brand of the first air conditioner I shined the flashlight on for my dad when I was 10-years-old. Goettls were designed to operate in the high ambient temperatures of the Sonoran and Mohave Deserts. So, when I was growing up and learning the business, my dad installed Goettls.

8. How many businesses have you acquired?

In my career I’ve acquired 60 or more businesses. In my latest venture, I have acquired four, one in California, and three in Las Vegas. We currently have branches in Las Vegas, Phoenix, Tucson and Corona, Calif.

9. Are there more plans to grow?

Yes. We’re aiming to significantly increase our footprint throughout California. Our next move is toward Sacramento, and then going further into Los Angeles. We’re in what they call the Inland Empire, Riverside County area, which is hot weather. But, we want to expand that office to service further towards the coast and the L.A. county border.

10. How do you ensure you’re not too big?

I’m the guy who says, “Okay. We can go now” or “We need to slow down a little bit”, and it’s all based on performance metrics. We count 22 things every single day. We talk about the cause and the effect of why those numbers are right or wrong, and what to do about it. If we’re not routinely hitting those metrics, we slow down and regain our focus.

11. What’s the key to acquiring a company?

The number one thing you have to start with is leadership — leadership inside the branch or the business. Usually, when I find struggling companies, it’s because they’re struggling with management.

12. How do you fix that?

We establish a culture of achievement, customer service, accountability and teamwork. We create that culture, and then we accelerate the performance of the business. If I had to break it down to one thing, its leadership.

13. Once you install leadership, what’s next?

You have to find the talent. This is one of the key reasons for the new Goettl University, because we’re not only going to train our technicians and installers, we’re going to train our next management teams. Leadership skills and management skills will be part of our curriculum.

14. How are you setting up that curriculum?

We’ve recruited two industry trainers and they’re currently preparing the curriculum for all the key, basic understandings of the trade, and repairing and installing air conditioning systems. We’ve also taken that to the next level whereby we’re really close to being done McDonaldizing our business.

15. Can you explain that?

We have every repair, every type of installation documented — pictures and a training curriculum on each and every one of them, so that we can bring a guy in who has some experience, and then we’re going teach him to build a Big Mac our way, so to speak.

16. Can you tell us about your sponsorship at the College of Southern Nevada?

When the economy was down in 2008, they were looking at programs to cut out, and the HVACR school was one on the chopping block. I really respect the head of the program, Dennis Soukop. He’s put out some great people and done so much for the industry, I couldn’t let the program fail. I created a $250,000 endowment to basically show the college and the governor that the program had meaning and supporters.

17. What else has Goettl done to help the school?

We’ve also done an endowment for $100,000 to help veterans who graduate from the program. It gives them their first set of tools of the trade. There are two other scholarships: one is the Son of a Gun Scholarship which you’re eligible to receive if you’re the son of a contractor and want to learn the trade.

18. Why is it so important to give back like that?

It’s incumbent upon all business owners to give back to the communities in which they earn their livings. It’s also an effective way to rally your team around things other than the business to create a good work environment. If we rally the team around giving back to the community, helping the veterans or helping the homeless, it builds a stronger team.

19. How important is a company culture?

It’s everything. Culture is one of the key elements to a good turnaround. It’s the leadership and the culture.

20. How do you ensure you’re getting the quality you expect from your team?

I clearly define who we are and communicate that to the team. I define our vision and our mission, and we establish best practices to achieve these things. We also develop a culture of accountability to ensure we deliver an outstanding customer experience each time we are in a home and we motivate our team to achieve our goals.

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WINTER FREEZE WARNING!

Wednesday, December 6th, 2017

LAS VEGAS – (Dec. 06, 2017) Freezing weather is expected to arrive in Las Vegas this week and homeowners are urged to follow a few proven steps to prevent expensive pipe damage and plumbing repairs.

When cold air enters the perimeter around your residence, it causes piping to expand which often leads to leaks, breaks and other potentially costly repairs. Stopping this expansion and freezing is key to keeping your pipes operational.

Gary Eisenhauer, a manager at The Sunny Plumber, recommends a few preventative tips as the weather turns cold. These include:

  • When a freeze is expected, slowly run one or two faucets to keep water moving through the lines.
  • Outdoor hoses and their connection to water sources are particularly vulnerable to freezing weather. Eisenhauer advises consumers to unscrew hoses from the outdoor facet to allow for drainage and keep outside hose bibs open to allow water to drain.
  • All outside pipes and hose spigots should be insulated as best as possible. This is easy to do with the purchase of an installation kit from your local hardware store.
  • Pipes running against exterior walls, like those in kitchens, are often subject to freezing and typically have little to no insulation. Keep cabinets under kitchen and bathrooms sinks open to allow for warm air flow to prevent freezing.
  • Pipes in unheated areas like basements, attics and near garages are also susceptible to damage from cold. Take special care to insulate these areas.
  • Heat tape is a great product to insulate water pipe. These “pipe sleeves” could be as simple as newspaper wrapped around pipes to keep them warm and insulated.
  • During cold spells, Eisenhauer recommends keeping your thermostat set at the same temperature during the night and day – this helps regulate temperatures and prevent unwanted expansion.

“In Las Vegas we are used to sunny, dry and warm conditions so thinking about our pipes freezing isn’t too common,” said Eisenhauer. “By following a few tips and using common sense, homeowners can avoid a costly and messy situation.”

 

About The Sunny Plumber

The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. The Sunny Plumber was recently named the “Best Plumbing Company” in the state by readers of Arizona Foothills Magazine’s “Best of Our Valley 2017.” For more information, visit thesunnyplumber.com.

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Goettl Air Conditioning Acquires Corona’s Walton’s Heating and Air

Monday, October 16th, 2017

Goettl Air Conditioning

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Here’s what you need to know about phase-out of A/C Freon

Monday, August 14th, 2017

The year 2020 will capture attention for being an election year and perhaps for the summer Olympics in Tokyo. On the homeownership side of things, however, it’s the year that an old ozone-eating refrigerant long-used in American home air conditioning units is finally retired for good.

R-22 refrigerant, commonly known by brand name Freon, will no longer be imported or produced in the U.S. as of Jan. 1, 2020. With that, homeowners will see already escalating R-22 prices continuing to climb as supplies dwindle. Meanwhile, they will also be faced with questions about when to replace an aging system running on R-22.

The good news is, that in many cases, there are ways to tend to repairs that won’t require replacement of older systems using R-22 right away. Still, it’s important to find an honest air conditioning contractor who won’t try to talk you into an unnecessary replacement, said Dennis Soukup, director of the air conditioning technologies program at the College of Southern Nevada, which has educated thousands of valley air conditioning technicians through the years.

“I’m concerned about service technicians forced to be salesmen, and they’re telling people doom and gloom and that they need to buy a new unit when it’s really only a very common repair,” Soukup said.

Soukup, along with other experts, weighed in on what consumers should know about the potential effects of the coming R-22 production deadline.

The what and why of it

R-22 is a hydrochlorofluorocarbon known to contribute to ozone layer depletion. The U.S. Clean Air Act under the Montreal Protocol on Substances that Deplete the Ozone Layer indicates that on Jan. 1, 2020, the U.S. will no longer produce or import the refrigerant anymore. Air conditioning companies will be allowed to sell their remaining supplies of R-22 produced prior to the deadline, said EPA spokesperson Enesta Jones.

Air conditioning system manufacturers stopped using R-22 in 2010, replacing it in new units with the more ozone-friendly R-410A refrigerant. But for those with older systems still using R-22, that doesn’t mean an immediate replacement is needed.

“R-22 that is recovered and reclaimed, along with R-22 produced prior to 2020, will help meet the needs of owners of existing R-22 systems well beyond the phase out date,” Jones added.

The pricing glitch

Using R-22, unfortunately, comes at a cost — a steep one at that. Because of diminishing supply levels, R-22, today, costs around $100 a pound to replace, said Ken Goodrich, president and CEO of Goettl Air Conditioning, a heating and air conditioning service company serving Las Vegas, Phoenix and Tucson.

“The price is about 10 times what it was five years ago,” Goodrich said.

The industry veteran also has seen home warranty companies institute clauses about R-22’s obsolescence and charge higher fees for repairs as a result, sometimes upwards of $1,000.

“I’ve gotten calls from about 25 people this summer with home warranties saying ‘I gotta pay $1,000 because of R-22,’” he said. “Some make the decision that they’d rather put that $1,000 towards a new high-efficiency unit rather than a $1,000 Freon drop.”

Goodrich agrees with Soukup, saying, “If someone says you need to replace a system just because of R-22, I’d say that’s not quite the case.”

Soukup says it’s important to watch out for common repairs such as fan motors, capacity relays, contactors and other system parts suddenly becoming a conversation about replacing a unit because of R-22.

“It’s 117 degrees out and people are scared. Someone says you need a new unit and it’s really only a routine item,” Soukup said. “You don’t need a new car when you only have a flat tire. … I tell people, ‘Don’t panic until you have a bad compressor.’”

 Alternatives to Freon

There also are several alternatives that R-22 systems can use without needing retrofitting. They are what the industry terms as “drop ins” not requiring changes to seals or oils within the sealed air conditioning system.

The most common alternative refrigerants are R-422D, R-427A and R-407C. Soukup categorizes them as “good, better, best” and routinely uses R-407C, saying it is very close in performance to R-22.

“If my unit was to leak and have a problem that’s routine and does not require a major component change, I’d use R-407C. It’s about a 98 percent spot-on identical replacement to R-22,” he said.

The alternatives come at about one-third the cost of today’s R-22 price, too.

While Soukup sees R-407C as a viable alternative, Goodrich prefers to top off systems, after fixing leaks with R-22, adding that in some cases systems can run up to 30 percent less efficient, particularly in extreme heat above 105 degrees.

“These drop-ins just aren’t going to have the same capacity. … The air tends to be about 3 degrees warmer. That’s the downside,” Goodrich said. “The upside is you can keep the old machine running and not have to spend $6,000 or $8,000. and you can push it off for a little while. … You just have to remember that it’s not going to be as good as putting in new Freon.”

Maintenance, things to watch for

The R-22 phase-out can impact a few maintenance and repair scenarios any homeowner might face. Here are a few tips to keep in mind.

■ No either/or: If you have R-22 refrigerant in your system and levels are low, you must either refill with R-22 or, if you decide to use an alternative, the R-22 must be removed and completely recaptured and the system must be refilled completely with the alternative. It cannot simply be topped off with a cheaper alternative refrigerant, experts explained.

“A good technician should show you and break down the difference in price and clearly explain what they’re doing,” Soukup added.

■ R-22 certification: When selecting a contractor, make sure he or she has the EPA’s Section 608 certification, which is needed to service equipment containing R-22, Jones said.

“Homeowners should also request that service technicians locate and repair leaks instead of just ‘topping off’ leaking systems,” she added.

■ Watch the attic: If you have a unit where one part of it is outside and the other in the attic (most single family residences in Las Vegas do), make sure the technician also services the unit in the attic, Goodrich said. Just tending to the condenser outside of the home is not enough.

“Make sure they go up in that attic. That’s where a lot of leaks happen,” he said.

■ Tune-up time: An annual tune-up should occur in the spring when the weather first starts to warm up. “It’s that first time you reach to change the thermostat, that’s when I tell people to call someone out,” Soukup said.

■ Basic maintenance: Both Soukup and Goodrich also suggest other general maintenance to extend the life of the unit, such as regularly changing air filters, checking the thermostat battery annually and keeping the outside air conditioning coil free of weeds and bushes.

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Goettl’s Tips to Beat the Summer Heat & Save you Money

Monday, August 14th, 2017

By Ravi Mandalia

With the heat of summer in full swing, it can be difficult at times to not long for a cooler place. But while the only way to get to that cooler place in reality might be using your HVAC system with Goettl, doing so doesn’t have to bust your budget. Financially responsible HVAC use involves nothing more than knowing and applying the following money-saving tips. Maybe you’ll save up enough to travel to that cooler climate in real life after all!

1. Choose a Programmable Thermostat

If you don’t have one of these, your HVAC unit will work overtime to keep your home at a specific temperature no matter what time of the day it is or who is actually home. With a programmable thermostat, you can set a different temperature for different times of the day, meaning your HVAC unit won’t be working in overdrive when you aren’t there. You can also program settings for different rooms.

2. Check the Vents

Vents that are closed or dirty can make it much harder for your HVAC unit to operate properly. If a particular room in your home seems warmer than the others, a closed vent could be to blame. Dirt and dust can also easily collect on vents, which makes it harder for that refreshing air to circulate in the room.

3. Change the Air Filters

The air filters in your HVAC system should be changed at least every six months and preferably every three. Some experts even suggest changing them monthly. If your filters are clogged or dirty, they will block airflow and reduce overall system efficiency. Just taking this step alone can reduce the energy consumption of your unit by up to 15 percent.

4. Block the Sun

If your unit is located in direct sunlight, you could be forcing it to work much harder than it actually needs to. An awning or tree to cover the unit might do the trick, although it’s important not to let parts from any trees get into the unit. Blocking the sun inside your home by keeping blinds and curtains closed is also important since direct sunlight through a window can easily heat up rooms inside your home and make your unit work that much harder.

5. Keep It Clean

It is a good idea to keep both the indoor and outdoor components of your HVAC system clean. Keeping the outdoor condenser fan clean helps it run efficiently, and cleaning the indoor evaporating coil means that your system can do a much better job of keeping the air that moves through it cool.

6. Use Ceiling Fans

Hot air rises, meaning that during those hot summer months, you can expect to find more heat near the ceiling or on the upper floors of your home. Ceiling fans can help move this air out of your home. They also help circulate the cool air coming from your system around the room.

7. Replace Older HVAC Units

Just like any other kind of machine, HVAC systems wear out and break down over time. They become less efficient at doing their jobs and need replaced. Technology has also improved over time, so newer HVAC models are generally more efficient than their older counterparts.

Goettl Air Conditioning is an HVAC company that has been around since 1939. Based out of Phoenix, Goettl serves the areas of Phoenix, Tuscon, Northern Arizona, Las Vegas, and Southern California. The company was founded by brothers Gust and Adam Goettl and is currently owned by Ken Goodrich.

Goettl provides a full range of HVAC services. Some of the services they provide include:

Air Conditioning

Goettl installs new air conditioning systems as well as repairs and maintains existing units. They offer cleaning services, check refrigerant levels and perform a complete inspection of your air conditioning unit to ensure it is in good working order.

Heating

You also need your HVAC system to work in the winter, and Goettl is here to help with that as well. They can install new heating systems as well as inspect and maintain existing ones.

Heat Pump

If you are looking for something that combines heating and air conditioning into one unit, a heat pump is the way to go. It looks like a standard air conditioner but is capable of moving heat both into your home and out. Goettl can install and maintain these units.

Thermostats

A smart thermostat is a smart way to save money, and Goettl both sells and installs these products. Take complete control of your HVAC system no matter where you are with a smart thermostat.

These are just some of the many services Goettl has to offer to those in need of a good quality HVAC system. However, it’s not just their expertise and range of services that makes Goettl shine. Goettl’s work ethic is also superior within the industry. Their skilled and highly trained technicians take pride in doing a job right the first time, meaning you get more value for your money. They also seek to provide an unmatched quality of customer service to all of their customers. Goettl’s goal is to have customers seek them out again and again for their HVAC system needs, and they know the best way to make that happen is to do an excellent job the first time.

While summer is hot and generally means cranking up the AC in order to make it a little more bearable, draining your bank account in order to stay cool is not something you have to bear. With a little knowledge of how to keep your system running efficiently, saving money while still running the AC is still very doable. Goettl can help you keep your system in top shape with the unique blend of expertise and customer service that only they can provide.

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Goettl leaving a legacy as a longstanding cooling company in EV

Monday, August 7th, 2017

For 78 years, Goettl Air Conditioning has been cooling off the sweltering East Valley. Now, the hard-to-spell company is adjusting to new consumer needs and technology while expanding its footprint to Southern California and Nevada.

Gust and Adam Goettl developed the Phoenix area’s first evaporative cooler and refrigerated air conditioning unit in 1939 to battle the severe desert temperatures, according to the Goettl website.

Dan Burke, chairman of Goettl, joined the company in 1989.

“At the time I came, the business was focused on building and manufacturing of air conditioning equipment,” Burke said of the Tempe-based firm. “As time went by, we could see there was a growing need for high-quality and expert contracting to repair and replace units.”

Goettl survived and thrived in its small-business phase.

“We were one of the fewer smaller manufacturers still operating,” he said. “Most had already been gobbled up by bigger companies. In this business, you can’t be a small manufacturer.”

Times have changed for Goettl.

“We’re a big contractor but we’re a relative small company and we do what we can,” Burke said.

“We do have a shortage of technicians and will probably always have that going forward. There is a lot of movement of employees, and a lot of competing for technicians.”

Burke listed reasons Goettl is a great place for an air conditioning tech to work.

“We have work year-round, at a level that will keep anybody who is good and wants to be successful in this industry busy,” he said. “We have a great operation here.”

The company’s unique Southwestern base helps it approach the job differently.

“For us, it’s not a hobby,” Burke said. “Back East and in the Midwest, you can open a window. But here, it’s not that way.

“It’s not just temperatures but dust storms and the monsoon. You need compression systems to deal with that. Otherwise, your utilities bills will continue to increase.

“Goettl provides comfort at a decent price.”

The company also made the shift to service because of government regulation.

“I’m not sure the typical homeowner realizes the regulations in this business,” Burke said. “We had to shift our focus to become expert in service. That has allowed us to grow.

“We decided to let the bigger companies make the best equipment and we would focus on the best service and installation. That was a good decision for us.”

Goettl and Burke have seen a lot of new innovations in their years. Among the most current are variable-speed and variable-capacity units.

“Now, units can operate at a lower performance level when you have less areas to cool or the temperature is less demanding,” Burke said. “That saves money and gives more comfort.

“Having it not run, then run like hell, then not run doesn’t provide the best comfort.”

Networked units and apps are also changing the game.

“Another thing being implemented now is self-diagnostics systems that will alert the homeowner or service company to things it detects,” he said.

“Now, you can get applications through your wireless device to control the thermostat. When you’re getting on an airplane, you can tell your home in Phoenix to turn on the air conditioning.

“It’s really a wireless thing. The next generation of people are quite comfortable with those kinds of apps.”

Despite all the new tech, gadgets and gizmos, the best thing a consumer can do to help keep the air conditioner in good shape is a simple one.

“Make sure the filters are changed regularly,” Burke said. “If you don’t do that, you can get debris, cat hair and dust into the coils of the equipment, and that reduces the efficiency and slows down air flow.”

Burke also recommends maintenance.

“Units should be checked every year,” he said. “Refrigerant, tuneups and a general tightening would avoid a really extensive, serious failure later.

“Relatively modest repairs can help avoid major repairs.”

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Goettl Air Conditioning and Sunny Plumber Hiring throughout the Southwest to Accommodate Growth

Wednesday, June 28th, 2017

PHOENIX, June 26, 2017 /PRNewswire/ — One of the Southwest’s longest established and highest-quality HVAC companies, Goettl Air Conditioning and its sister plumbing services company, The Sunny Plumber are looking to hire additional employees to accommodate their expansion throughout the southwest.

All new employees will be joining a top team of professionals that take pride in delivering personalized and quality service aligning with the Goettl and Sunny Plumber brands to the residents of Arizona, Nevada and California.

The Goettl name has been recognized for excellence in air conditioning and heating installation and service since 1939. Offering a suite of HVAC services and equipment as well as indoor air quality services including duct cleaning, the company has experienced a 500 percent year-over-year growth since 2015 and continues to expand.

The innovative and well-respected brand is a sister company of The Sunny Plumber, a high-quality plumbing services company. In addition to solving a wide variety of plumbing problems, the company sells, and specializes in providing solutions to complicated sewer repair and replacement problems.

The two companies are hiring in upwards of 100 HVAC and plumbing technicians in Phoenix, Tucson, Las Vegas and southern California as well as customer service representatives for its call centers in Phoenix, Las Vegas and Tucson. Open interviews are being conducted at each office.

CEO and owner of Goettl Air Conditioning and Sunny Plumber, Ken Goodrich is a highly-regarded industry veteran whose core values are the standard operating principles that guide his employees and customer satisfaction.

“We live by our customers’ success, and our commitment to doing the right thing for them has never wavered,” said Goodrich. “We are looking for individuals who want to be a part of a growing industry, are invested in top quality standards and take pride in their work,” he said.

Recently entering the California market, Goodrich expects Goettl to double its business within a year and plans to become the market leader in each market that it serves.

The HVAC and plumbing companies offer competitive pay, a full benefits package, 401k, continuous technical training and an exciting environment. See what it’s like to work at Goettl Air Conditioning here: https://youtu.be/Gc2eAOPQ6pI.

For more information, visit the career tabs at www.goettl.com and www.thesunnyplumber.com.

About Goettl AC
Goettl Air Conditioning, established 1939, offers the highest quality AC and heating equipment and a full range of maintenance, repair and replacement services. Goettl operates in the PhoenixTucsonLas Vegas and Southern California areas. All Goettl technicians are background-checked, drug-tested and receive continuous technical training to make them the best in the industry. Goettl AC was recently named the “Best HVAC” company in the state by readers of Arizona Foothills Magazine’s “Best of Our Valley 2017.” For more information, visit www.goettl.com.

About The Sunny Plumber
The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. The Sunny Plumber was recently named the “Best Plumbing Company” in the state by readers of Arizona Foothills Magazine’s “Best of Our Valley 2017.” For more information, visit http://www.thesunnyplumber.com.

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Profile: Vice President Dan Bonner

Thursday, May 11th, 2017

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Name: Dan Bonner

Title: Vice President at Goettl Air Conditioning & Sunny Plumber

Married/Single: Married

Kids: 2 daughters Samantha and Emily, and my son Zack

My day is like…

getting through a significant day of work, then ending it with my family.

I was born…

in Philadelphia, let’s go E-A- G-L- E-S!

My favorite thing about Arizona…

is the weather. No more daily rain, raking, shoveling, wind hurting my face, dressing in a dozen layers just to run a quick errand, etc.

I’m listening to…

our newly adopted puppy squeaking his new toy. He is making sure that is all anyone can hear at the moment, a payback gift from mom, it contains 5 squeakers.

One thing I cannot live without…

is my coffee in the morning. I need to get in at least one cup at 5 am just before diving into my work emails.

When I was younger, I wanted to be…

older. I’ve gained more patience since.

I’m inspired by…

my wife. She is a strong person. She bends without breaking, while keeping everything together and holding the family up at the same time. She is incredible.

The one person who motivates me is…

there has been several people that I have met, but the man in the mirror does it most. It has not been easy, but I’ve found that when I took the responsibility for my own motivation, I was able to meet more of my own goals and exceed my own expectations.

The perfect day would be…

an early round of good golf followed by an evening with my wife. She is my best friend. It doesn’t matter what we do, we always have a wonderful time.

My first job was…

caddying at a country club. A group of us from the neighborhood would get up early on Saturdays’ hitch hike out to the Country Club. The job was a good way for an underaged kid to earn some real money for some real unnecessary stuff I’m sure I had to have at the time.

My life…

has been an adventure, struggle, and a joy. I’m grateful for it all.

I’m currently working on…

tweaking two already successful companies, Goettl Air Conditioning & Sunny Plumber to the next level in customer experience.

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Ken Goodrich, president and CEO of Goettl Air Conditioning and The Sunny Plumber

Monday, March 27th, 2017

As a young boy, native Las Vegan Ken Goodrich often was by his father’s side when he made calls for his air-conditioning business.

Today, Goodrich owns and operates two Las Vegas-based companies: Goettl Air Conditioning and The Sunny Plumber. Goettl AC was established in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based heating, ventilation and air-conditioning company in 2013, which also had a second location in Tucson, Arizona, Goodrich expanded the business to Las Vegas in 2016.

When he purchased Goettl AC, Goodrich also started The Sunny Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and then to Corona, California, the following year.

Goodrich recently acquired two additional Las Vegas-based air-conditioning businesses, and he plans to continue expanding his brands across the Southwest.

Q: How many employees do you have on staff in Las Vegas at this time? What’s the total across all your company’s locations?

A: We currently are a crew of 56 in Las Vegas and are recruiting daily to get (it) up to 70 before the first 100-degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which have fueled our rapid growth here, especially since I am born and raised here in Las Vegas.

Q: When did you acquire Las Vegas Air and Paradise Air, and how did it come about? What has been the biggest impact overall on your company since you took over these additional businesses?

A: We wrapped up the Las Vegas Air and Paradise Air acquisition in November 2016. I’ve acquired a lot of businesses in my career, but these were different than most. This acquisition wasn’t about adding customer base or taking a big competitor out of the market. This one was about bringing experienced talent to the Goettl brand.

Michael Gamst, Stephen Gamst and Clayton Johnson, the former owners of Las Vegas Air and Paradise Air, who collectively have over 90 years’ experience in HVAC, are seasoned operators. Their impact to Goettl started immediately, bringing leadership and energy to the crew, which are key elements of our business growth and the road to create raving fans out of customers.

Q: What do your plans include for continuing to expand your company in the next year? Next five years?

A: Our mission includes becoming the market leader in each market that we serve. In Phoenix and Tucson, Arizona, we have accomplished that mission. In Las Vegas, the crew is laser-focused on taking over the market leader spot in 2018. In California, our acquisition team is busy identifying acquisition targets from San Diego to San Francisco. We plan to be the market leader throughout California, as well. After the western United States are covered, we will be heading east.

Q: Will you be expanding the air-conditioning and plumbing portions of your business or focusing on one area? Any plans to combine them under one company name?

A: Our business model is both plumbing and HVAC service and modernization. We have identified and implemented many synergies that make the model less cyclical due to weather, as compared to an HVAC-only operation.

We made the decision to brand the two trades differently because the consumer focus groups we commissioned early on suggest that most consumers have their plumbing company and their HVAC company. They believe that no one can be an expert at both, and I happen to agree.

Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big?

A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.

With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: “Be national, act local.”

Q: What do you believe is most important for you to instill in your employees to ensure your company’s continued growth and success?

A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to “sharpen their saws,” aka continuing their education to be the best of the best in the industry.

Last, but not least, while in our customers’ homes, do the things that protect our customers’ health and safety. Change their smoke detector batteries; replace the screws in the AC unit that the last guy left out; and check the duct system and seal up any open areas that may draw dust and dirt into the home.

Q: The Goettl AC logo features a young boy holding a flashlight; can you explain why you chose that imagery to represent your air-conditioning business?

A: Our brand is about the experience, joy and life lessons a boy learns by holding the flashlight for his dad. Most men have experienced holding the flashlight for their dads and identify that as a positive impact in their lives.

I was a 10-year-old boy holding the flashlight for my dad, Duncan Goodrich, as he worked on an air conditioner for a customer. Through many years of being the official flashlight holder, I became a skilled HVAC technician, learned invaluable business lessons and, ultimately, how to be the best at what I do and make customers happy. By the way, the boy on the logo is a digital re-creation of my son, Duncan, when he was 10 years old. I’m pretty sure he resembled me at that age.

Q: Besides learning from your father, do you have any formal education in air-conditioning and plumbing? Do you think that having a technical background is essential to running the business side of things, and if so, why?

A: My formal education in the trades came from the “school of hard knocks,” which I believe I may have enough credits (from) to earn a doctorate. I have attended many trade-related continuing education courses over the years and have read something trade-related every night for 25 years. Most of my management team, however, has no experience or training in the trades. It’s just a different skill set — leading and managing people, as opposed to knowing the trades. I was fortunate enough to be trained in both worlds, as I received a Bachelor of Science in business administration and finance right here at UNLV.

Q: What made you decide to support the educational component of the air-conditioning industry? How has being involved in that aspect affected you personally?

A:I’m a believer in giving back to the industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people with education can have a big, sustaining impact on their lives, their families and the industry. Some of the areas I have supported are providing scholarships for young men and women to receive an associate degree in HVAC and providing tools for post-9/11 veterans upon graduation, so they can be prepared for their first job in HVAC.

Q: What are the other companies you’ve built and sold during your career? Why did you choose to part ways?

A: I built Racee Air Conditioning, Lang Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal &Air Conditioning, ASSAP Services and Yes Air Conditioning and Plumbing. I sold these businesses because they gave me an offer I couldn’t refuse.

Q: What was your reaction when you found out you were chosen to receive the Contractor of the Year Award from the SNARSCA (Southern Nevada Air Conditioning Refrigeration Service Contractors Association) this past year?

A: It was quite a surprise and an honor to be recognized by my peers. Truth be told, I teared up and thanked my industry fellows for the honor and the recognition of my industry contributions over the past 30 years.

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