Goettl Air Conditioning Las Vegas Blog

Will a Heat Pump Handle My Heating Needs?

dog-under-blanketProvided that it is properly sized and that it is expertly installed and serviced, then yes, a heat pump can definitely meet your home’s heating needs. Now, that may not seem like that great of an accomplishment when you consider just how mild the weather in this part of the country is during the winter season. It is worth noting, though, that the way in which a heat pump heats your home is the real benefit here. Well, one of many.

Our team excels in the installation and servicing of heat pumps, and we are happy to ensure that you are able to enjoy effective, reliable heating in Las Vegas. Be sure to contact a member of our team with any questions that you may have. There may not be a single heater out there that is perfect for everyone, but there is definitely a heater that is perfect for you. We’ll make sure that this is the heater you wind up with.

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How Routine Furnace Maintenance Benefits You

hello-winterChances are that, if you have read this blog before, you know that we often stress the importance of routine HVAC maintenance. Today, we’re going to take the opportunity to tell you about the ways that routine furnace maintenance can benefit you. If you use a furnace to keep your home warm and cozy throughout the winter season, then you definitely need to schedule your furnace tune-up with a member of our team. Mild winters are no excuse for overlooking this vital service in Nevada.

When a furnace is properly sized for your home and expertly installed therein, you can expect a good performance from that system—to a point. Even the best furnace that is a perfect fit for your home will falter in its operation if you fail to have it tuned up annually by a trained professional. The fact that your furnace in Las Vegas doesn’t see as much use as your AC does not mean you can skip tune-ups.

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Ken Goodrich, CEO of Goettl Air Conditioning

Originally published: 12.01.17 by HVACR Business Staff

Ken Goodrich, CEO of Goettl Air Conditioning

We sat down with Ken Goodrich, owner and CEO of Goettl Air Conditioning. Recently, Goettl made a $10 million investment on a mixed-use building that will become its headquarters and state-of-the-art technician training center. Goodrich discussed growing up in the industry, the art of acquiring companies and the need to give back to the community.

1. How did you get started in this industry?

I was recruited by my father, at the age of 10, to hold the flashlight for him while he worked on air conditioners. By the time I was old enough to drive, I was proficient as an air conditioning technician and ran service calls.

2. Is this what you always wanted to do?

No. I grew up in Las Vegas and it can be miserably hot on those roofs. I decided that wasn’t the way I wanted to make a living, so I went to college and got a degree in finance. When I interviewed for finance jobs, I’d get offers that were half of what I was making in HVACR. I couldn’t wrap my head around making half the pay, so I just decided to start my own business and go with what I knew.

3. So, you actually started your own company?

About the time I decided to return to HVAC, my dad fell ill and passed away. I purchased the business from my mother, it was called Racee Air Conditioning. I went to work on building an enterprise rather than a family business.

4. How did that business evolve?

Over the next 10 years, I had my struggles learning how to run a business and understanding how to implement business systems and processes, as well as creating management teams and leading people. Eventually, I built a fairly successful company, which attracted an HVACR industry consolidator in 1997.

5. What did you do next?

I sold the company and worked for them for a couple of years. Being a part of a larger company exposed me to operating processes, acquisition strategies and new perspectives on how bigger business is done. I was intrigued to see if I could take that knowledge and apply it to another company.

6. So, you started another company?

In 2001, armed with my new-found perspective, I started putting some businesses together in Las Vegas and Phoenix, and we grew sizeable in those markets. We had five locations and ended up selling them to the same buyer as last time, in early 2008. I became the division vice-president, then the president of the Western Division for several years, when the opportunity presented itself to purchase Goettl Air Conditioning. It was something I could not pass up, as Goettl has been a part of my career since I started.

7. What intrigued you about acquiring Goettl?

Goettl was the brand of the first air conditioner I shined the flashlight on for my dad when I was 10-years-old. Goettls were designed to operate in the high ambient temperatures of the Sonoran and Mohave Deserts. So, when I was growing up and learning the business, my dad installed Goettls.

8. How many businesses have you acquired?

In my career I’ve acquired 60 or more businesses. In my latest venture, I have acquired four, one in California, and three in Las Vegas. We currently have branches in Las Vegas, Phoenix, Tucson and Corona, Calif.

9. Are there more plans to grow?

Yes. We’re aiming to significantly increase our footprint throughout California. Our next move is toward Sacramento, and then going further into Los Angeles. We’re in what they call the Inland Empire, Riverside County area, which is hot weather. But, we want to expand that office to service further towards the coast and the L.A. county border.

10. How do you ensure you’re not too big?

I’m the guy who says, “Okay. We can go now” or “We need to slow down a little bit”, and it’s all based on performance metrics. We count 22 things every single day. We talk about the cause and the effect of why those numbers are right or wrong, and what to do about it. If we’re not routinely hitting those metrics, we slow down and regain our focus.

11. What’s the key to acquiring a company?

The number one thing you have to start with is leadership — leadership inside the branch or the business. Usually, when I find struggling companies, it’s because they’re struggling with management.

12. How do you fix that?

We establish a culture of achievement, customer service, accountability and teamwork. We create that culture, and then we accelerate the performance of the business. If I had to break it down to one thing, its leadership.

13. Once you install leadership, what’s next?

You have to find the talent. This is one of the key reasons for the new Goettl University, because we’re not only going to train our technicians and installers, we’re going to train our next management teams. Leadership skills and management skills will be part of our curriculum.

14. How are you setting up that curriculum?

We’ve recruited two industry trainers and they’re currently preparing the curriculum for all the key, basic understandings of the trade, and repairing and installing air conditioning systems. We’ve also taken that to the next level whereby we’re really close to being done McDonaldizing our business.

15. Can you explain that?

We have every repair, every type of installation documented — pictures and a training curriculum on each and every one of them, so that we can bring a guy in who has some experience, and then we’re going teach him to build a Big Mac our way, so to speak.

16. Can you tell us about your sponsorship at the College of Southern Nevada?

When the economy was down in 2008, they were looking at programs to cut out, and the HVACR school was one on the chopping block. I really respect the head of the program, Dennis Soukop. He’s put out some great people and done so much for the industry, I couldn’t let the program fail. I created a $250,000 endowment to basically show the college and the governor that the program had meaning and supporters.

17. What else has Goettl done to help the school?

We’ve also done an endowment for $100,000 to help veterans who graduate from the program. It gives them their first set of tools of the trade. There are two other scholarships: one is the Son of a Gun Scholarship which you’re eligible to receive if you’re the son of a contractor and want to learn the trade.

18. Why is it so important to give back like that?

It’s incumbent upon all business owners to give back to the communities in which they earn their livings. It’s also an effective way to rally your team around things other than the business to create a good work environment. If we rally the team around giving back to the community, helping the veterans or helping the homeless, it builds a stronger team.

19. How important is a company culture?

It’s everything. Culture is one of the key elements to a good turnaround. It’s the leadership and the culture.

20. How do you ensure you’re getting the quality you expect from your team?

I clearly define who we are and communicate that to the team. I define our vision and our mission, and we establish best practices to achieve these things. We also develop a culture of accountability to ensure we deliver an outstanding customer experience each time we are in a home and we motivate our team to achieve our goals.

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3 Signs That You Need Prompt Heating Repairs

cold-manIt can be easy to forget just how chilly our winter weather can be around here, especially when we are in the midst of one of our brutally hot summer seasons. As we’re starting to see already, though, things can cool down quite a bit around here when winter strikes—is your heater ready to spring into action when you need it most? With a professional installation and routine maintenance, you can get the most reliable performance that your heater has to offer.

Unfortunately, even the best heaters and even those that are professionally tuned up on an annual basis are still not 100% reliable. At some point, you are going to find that your heater is in need of repair services. The key to successfully managing such problems is not really to avoid them entirely, but rather to recognize the warning signs that trouble is brewing early on so that they can be resolved before serious damage is done. You don’t  want to wait for your system to break down entirely before scheduling professional heating repair in Las Vegas.

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Ken Goodrich, CEO of Goettl Air Conditioning

Originally published: 12.01.17 by HVACR Business Staff

Ken Goodrich, CEO of Goettl Air Conditioning

We sat down with Ken Goodrich, owner and CEO of Goettl Air Conditioning. Recently, Goettl made a $10 million investment on a mixed-use building that will become its headquarters and state-of-the-art technician training center. Goodrich discussed growing up in the industry, the art of acquiring companies and the need to give back to the community.

 

1. How did you get started in this industry?

I was recruited by my father, at the age of 10, to hold the flashlight for him while he worked on air conditioners. By the time I was old enough to drive, I was proficient as an air conditioning technician and ran service calls.

2. Is this what you always wanted to do?

No. I grew up in Las Vegas and it can be miserably hot on those roofs. I decided that wasn’t the way I wanted to make a living, so I went to college and got a degree in finance. When I interviewed for finance jobs, I’d get offers that were half of what I was making in HVACR. I couldn’t wrap my head around making half the pay, so I just decided to start my own business and go with what I knew.

3. So, you actually started your own company?

About the time I decided to return to HVAC, my dad fell ill and passed away. I purchased the business from my mother, it was called Racee Air Conditioning. I went to work on building an enterprise rather than a family business.

4. How did that business evolve?

Over the next 10 years, I had my struggles learning how to run a business and understanding how to implement business systems and processes, as well as creating management teams and leading people. Eventually, I built a fairly successful company, which attracted an HVACR industry consolidator in 1997.

5. What did you do next?

I sold the company and worked for them for a couple of years. Being a part of a larger company exposed me to operating processes, acquisition strategies and new perspectives on how bigger business is done. I was intrigued to see if I could take that knowledge and apply it to another company.

6. So, you started another company?

In 2001, armed with my new-found perspective, I started putting some businesses together in Las Vegas and Phoenix, and we grew sizeable in those markets. We had five locations and ended up selling them to the same buyer as last time, in early 2008. I became the division vice-president, then the president of the Western Division for several years, when the opportunity presented itself to purchase Goettl Air Conditioning. It was something I could not pass up, as Goettl has been a part of my career since I started.

7. What intrigued you about acquiring Goettl?

Goettl was the brand of the first air conditioner I shined the flashlight on for my dad when I was 10-years-old. Goettls were designed to operate in the high ambient temperatures of the Sonoran and Mohave Deserts. So, when I was growing up and learning the business, my dad installed Goettls.

8. How many businesses have you acquired?

In my career I’ve acquired 60 or more businesses. In my latest venture, I have acquired four, one in California, and three in Las Vegas. We currently have branches in Las Vegas, Phoenix, Tucson and Corona, Calif.

9. Are there more plans to grow?

Yes. We’re aiming to significantly increase our footprint throughout California. Our next move is toward Sacramento, and then going further into Los Angeles. We’re in what they call the Inland Empire, Riverside County area, which is hot weather. But, we want to expand that office to service further towards the coast and the L.A. county border.

10. How do you ensure you’re not too big?

I’m the guy who says, “Okay. We can go now” or “We need to slow down a little bit”, and it’s all based on performance metrics. We count 22 things every single day. We talk about the cause and the effect of why those numbers are right or wrong, and what to do about it. If we’re not routinely hitting those metrics, we slow down and regain our focus.

11. What’s the key to acquiring a company?

The number one thing you have to start with is leadership — leadership inside the branch or the business. Usually, when I find struggling companies, it’s because they’re struggling with management.

12. How do you fix that?

We establish a culture of achievement, customer service, accountability and teamwork. We create that culture, and then we accelerate the performance of the business. If I had to break it down to one thing, its leadership.

13. Once you install leadership, what’s next?

You have to find the talent. This is one of the key reasons for the new Goettl University, because we’re not only going to train our technicians and installers, we’re going to train our next management teams. Leadership skills and management skills will be part of our curriculum.

14. How are you setting up that curriculum?

We’ve recruited two industry trainers and they’re currently preparing the curriculum for all the key, basic understandings of the trade, and repairing and installing air conditioning systems. We’ve also taken that to the next level whereby we’re really close to being done McDonaldizing our business.

15. Can you explain that?

We have every repair, every type of installation documented — pictures and a training curriculum on each and every one of them, so that we can bring a guy in who has some experience, and then we’re going teach him to build a Big Mac our way, so to speak.

16. Can you tell us about your sponsorship at the College of Southern Nevada?

When the economy was down in 2008, they were looking at programs to cut out, and the HVACR school was one on the chopping block. I really respect the head of the program, Dennis Soukop. He’s put out some great people and done so much for the industry, I couldn’t let the program fail. I created a $250,000 endowment to basically show the college and the governor that the program had meaning and supporters.

17. What else has Goettl done to help the school?

We’ve also done an endowment for $100,000 to help veterans who graduate from the program. It gives them their first set of tools of the trade. There are two other scholarships: one is the Son of a Gun Scholarship which you’re eligible to receive if you’re the son of a contractor and want to learn the trade.

18. Why is it so important to give back like that?

It’s incumbent upon all business owners to give back to the communities in which they earn their livings. It’s also an effective way to rally your team around things other than the business to create a good work environment. If we rally the team around giving back to the community, helping the veterans or helping the homeless, it builds a stronger team.

19. How important is a company culture?

It’s everything. Culture is one of the key elements to a good turnaround. It’s the leadership and the culture.

20. How do you ensure you’re getting the quality you expect from your team?

I clearly define who we are and communicate that to the team. I define our vision and our mission, and we establish best practices to achieve these things. We also develop a culture of accountability to ensure we deliver an outstanding customer experience each time we are in a home and we motivate our team to achieve our goals.

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WINTER FREEZE WARNING!

LAS VEGAS – (Dec. 06, 2017) Freezing weather is expected to arrive in Las Vegas this week and homeowners are urged to follow a few proven steps to prevent expensive pipe damage and plumbing repairs.

When cold air enters the perimeter around your residence, it causes piping to expand which often leads to leaks, breaks and other potentially costly repairs. Stopping this expansion and freezing is key to keeping your pipes operational.

Gary Eisenhauer, a manager at The Sunny Plumber, recommends a few preventative tips as the weather turns cold. These include:

  • When a freeze is expected, slowly run one or two faucets to keep water moving through the lines.
  • Outdoor hoses and their connection to water sources are particularly vulnerable to freezing weather. Eisenhauer advises consumers to unscrew hoses from the outdoor facet to allow for drainage and keep outside hose bibs open to allow water to drain.
  • All outside pipes and hose spigots should be insulated as best as possible. This is easy to do with the purchase of an installation kit from your local hardware store.
  • Pipes running against exterior walls, like those in kitchens, are often subject to freezing and typically have little to no insulation. Keep cabinets under kitchen and bathrooms sinks open to allow for warm air flow to prevent freezing.
  • Pipes in unheated areas like basements, attics and near garages are also susceptible to damage from cold. Take special care to insulate these areas.
  • Heat tape is a great product to insulate water pipe. These “pipe sleeves” could be as simple as newspaper wrapped around pipes to keep them warm and insulated.
  • During cold spells, Eisenhauer recommends keeping your thermostat set at the same temperature during the night and day – this helps regulate temperatures and prevent unwanted expansion.

“In Las Vegas we are used to sunny, dry and warm conditions so thinking about our pipes freezing isn’t too common,” said Eisenhauer. “By following a few tips and using common sense, homeowners can avoid a costly and messy situation.”

 

About The Sunny Plumber

The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. The Sunny Plumber was recently named the “Best Plumbing Company” in the state by readers of Arizona Foothills Magazine’s “Best of Our Valley 2017.” For more information, visit thesunnyplumber.com.

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What Are My Heating Options?

hot-and-cold-homesChances are that you would not be living in Las Vegas at all if you did not like the dry, hot weather that we experience for much of the year. While the extremely hot heat of our summers definitely overshadows the relatively mild winter weather that we have around here, it is nonetheless critical that you have a great heater installed in your home. When it comes to outstanding heating in Las VegasGoettl Air Conditioning Las Vegas is the company to trust.

Today we are going to explore some of your home heating options with you. While winters may be mild, you still want to be certain that you’re able to heat your home effectively and efficiently for its duration. Don’t put up with an iota of discomfort or dissatisfaction with your heating system just because you rushed the system selection process. Keep the following information in mind, and don’t hesitate to contact us to discuss your heating options further. 

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Yes, You Need a Heating Tune-Up Every Year

chilly-manOur neighbors to the north are bracing themselves for another cold winter season, but residents here in Las Vegas know that things are not going to get too cold, even during our colder season. Just because we are not going to wake up to a few feet of snow in our driveways, though, does not mean that we can afford to underestimate the need for a great heating system in our homes. Temperatures at night are already getting chilly, so you better go ahead and schedule heating maintenance in Las Vegas, NV if you have not done so already.

The benefits of routine maintenance, as we will discuss below, really cannot be overstated. Just remember that you won’t enjoy the full extent of those benefits if you fail to schedule your heating maintenance with trained, experienced professionals. Of course, you won’t have to worry about that when you work with the pros on our team. When it comes to getting your heater in fighting condition for the colder weather to come, you can count on us to do the job right. 

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Goettl Air Conditioning Invests $10 Million in Las Vegas

Sometimes, home is where the heart is. For Ken Goodrich, owner and CEO of Goettl Air Conditioning, that means Las Vegas. The Goodrich family has been in Las Vegas for the last 3 generations, and Ken has just recently closed on a $10 million building in Las Vegas that is set to become Goettl University.

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Why Is My AC So Noisy?

Why Is My AC So Noisy?Do you really need us to tell you that your AC in Las Vegas, NV really needs to work at peak performance levels? Probably not, considering how brutally hot it can be here in this part of the country. Unfortunately, there are a lot of homeowners out there that ignore signs of potentially serious trouble with their air conditioning systems. Why? Because they believe that the fact that their air conditioners are running means that they must be running properly.

This could not be further from the truth in reality, though. If your air conditioner is exhibiting any signs that it is in trouble, including strange, new, or louder than usual sounds, then you should contact a professional HVAC technician as soon as possible. The longer that you let any problem with your air conditioner go without resolution, the worse off your system is likely to be in the long run. We’ll get to the bottom of the situation.

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